Legal Information & Notices
Legal Information & Notices
We hope you love your LotusGrill. If something isn’t right, or you’ve changed your mind, this page explains how to return it and what happens next.
Returning an unwanted itemYou have 30 days from receipt of your order to make a return.Products must be returned unused and in the original condition they were received, in all original packaging. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
Return postage and delivery chargesThe cost of returning an unwanted item to us is your responsibility. We would suggest using a tracked service and holding on to your proof of postage, as the goods are your responsibility until they reach us.Change of mind returns are not refunded delivery charges, other than where you cancel within 14 days of receiving your order, in which case we will also refund the standard delivery charge you paid.
RefundsRefunds are processed via the original payment method within 14 days of us receiving the goods back, or of you providing proof of postage, whichever is sooner. Once we have issued your refund it can take a few working days to appear in your account, depending on your bank or card provider.
ExchangesPlease note that we do not offer exchanges. If you would like to place a replacement order, you can do so via our website.
Items bought from a stockistIf your item was bought from a stockist, any returns must be made through them.
Damaged, incorrect or faulty itemsIf your order arrives damaged, incorrect, not as described, or develops a fault, please contact us prior to returning the item via info@premier-outdoors.co.uk. We will cover the cost of the return in these cases.Get in touch
If you have a question about a return, email us at info@premier-outdoors.co.uk with your order number and we will help you sort it out.